REFUND POLICY

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1. General Provisions
1.1. This Refund Policy Agreement (hereinafter referred to as the "Agreement") governs the terms and conditions for refunding customers of "ISNails - Art Nails - Iryna Abelman" through the online store www.pro-isnails.com (hereinafter referred to as the "Website").
1.2. This Agreement applies in cases where an order has not been fulfilled due to force majeure circumstances or production delays.

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2. Refund Conditions in Case of Non-fulfillment of an Order
2.1. If the order has not been fulfilled due to the fault of the Company, the Client is entitled to a full refund within 14 calendar days from the date of the refund request, in accordance with international consumer protection standards.
2.2. If the delay or non-fulfillment of the order is due to production-related circumstances, the Client will be offered the option to extend the delivery timeframe or receive a full refund.
2.3. If the Company cannot fulfill its obligations for reasons unrelated to force majeure, the Client will be given the choice of either a full refund for the product or store credit for future purchases on the Website.

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3. Refund Conditions in Case of Force Majeure
3.1. In case of force majeure circumstances, such as natural disasters, epidemics, war, governmental restrictions, or other situations beyond the Company's control (hereinafter referred to as "Force Majeure"), the deadlines for fulfilling obligations may be extended for the duration of these circumstances.
3.2. In the event of Force Majeure, the Client will be notified of any delays and offered the following options:
   - To wait until the Force Majeure circumstances end for the order to be fulfilled;
   - To receive a full refund if the Force Majeure continues for more than 30 days from the date the Client was notified.
3.3. Refunds due to Force Majeure circumstances will be processed within 30 calendar days from the date the refund request was submitted.

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4. Refund Procedure
4.1. To request a refund, the Client must submit an official request through the contact details provided on the Website, including the order number and reason for the refund.
4.2. The Company agrees to review the refund request and provide a response within 5 business days from the date of receipt.
4.3. Refunds will be made using the same payment method used for the order, unless otherwise agreed upon.

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5. Protection of Company Interests
5.1. The Company is not responsible for delays in order fulfillment caused by Force Majeure circumstances and is released from liability for untimely performance of obligations if it proves that such circumstances were beyond its control.
5.2. The Company reserves the right to offer alternative solutions, such as store credit for future purchases or an extension of the delivery timeframe, before issuing a refund.
5.3. If the Client decides to cancel the order under Force Majeure conditions, the refund will only cover undelivered goods or unprovided services, and the Company shall not be held liable for indirect losses.

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6. Client Rights
6.1. The Client is entitled to a full refund for undelivered goods or unprovided services within the timeframe specified in this Agreement.
6.2. The Client is entitled to receive information regarding the status of their order and delays caused by Force Majeure or production-related issues.

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7. Final Provisions
7.1. This Agreement takes effect upon the Client placing an order on the Website and remains in effect until both Parties fulfill their obligations.
7.2. All disputes arising in connection with this Agreement shall be resolved in accordance with Swiss law, where the Company is registered.

Last updated: 26.09.2024.